Please include the following information:

• Coin type (bitcoin, ethereum or dogecoin)
• Wallet type (wallet.dat blockchain.com JSON, trezor)
• When was the last time you accessed your wallet or public address
• Number of coins / value
• Some idea of the possible password hints or your best guess

If we do not reply within 24hrs please send a NEW message, it might got stuck somewhere as we answer ALL emails.