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If you have forgotten your password, and you are sending us a wallet, then please include the following information:

  • Coin type (eg bitcoin, ethereum, dash, etc)
  • Wallet type (eg bitcoin-core, ethereum presale, ethereum wallet, dash-core, bitgo,, electrum, multibit, etc)
  • Number of coins / value
  • Some idea of your recollection/knowledge of the possible passwords

Note that we are very busy performing these wallet recoveries, so we might not be able to work on your wallet if it is of low value.