How long will it take to retrieve my password?
The amount of time it takes to decrypt your password strongly depends on the quality of the hints you provide us. Given our prior experiences, the least amount of time spent to decrypt a password has been 10 minutes and the longest has been 1+ year. This is only an indicative time frame, contact us so that we can discuss more precisely.
Is a minimum wallet balance required to access your services?
Regardless of your wallet balance we will be happy to help you recover your lost bitcoin. Although we are very busy and might prioritize wallets with a significant value first.
Is this service secure?
Everything takes place in high secure inhouse server location, we don’t use cloud services like AWS Cloud or Google. All servers are owned by us and accessed locally with 24/7 monitoring.
Will I lose my files/data?
No, you won’t lose any of your files/data. We keep a copy
How long shall I expect to hear back from you?
We will contact you back within 24 hours of your first email. Just be sure to check your Spam folder, in case our email ends up in there.