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Please include the following information:

  • Coin type (bitcoin, ethereum or dogecoin)
  • Wallet type (wallet.dat JSON, trezor)
  • When was the last time you accessed your wallet or public address
  • Number of coins / value
  • Some idea of the possible password hints or your best guess
  • If we do not reply within 24hrs please send a NEW message, it might got stuck somewhere as we answer ALL emails.