Jaxx . Discontinued wallet
Jaxx wallet recovery
Jaxx and Jaxx Liberty were popular multi-coin wallets that are no longer maintained. Whether your coins are recoverable comes down to one thing: your 12-word backup phrase.
Jaxx (later Jaxx Liberty), built by Decentral, was one of the first easy multi-currency wallets — Bitcoin, Ethereum, Litecoin and more in a single app across desktop and mobile. It was discontinued, which means no official support and no updates, and a lot of people are now trying to get back into an app that barely runs. Here is what honestly recovers a Jaxx wallet, what doesn’t, and where we can help.
First, the truth about “resetting” Jaxx
You may have read that Jaxx has a “password reset” that restores access. That is misleading, and it’s important to be clear: the PIN or password on the Jaxx app only locks the local app on that device. Resetting it does not recover your coins — and if you reinstall or reset without your backup phrase, you can lose access entirely. In Jaxx, the only true backup is your 12-word recovery phrase. Everything below follows from that one fact.
What you actually need
One of two things gives you a real path back in:
- Your 12-word backup phrase — the sequence Jaxx asked you to write down when you created the wallet. With it, the wallet can be restored in full, into Jaxx or any compatible wallet.
- The original device with Jaxx still installed and logged in — if the app still opens, the wallet data (including the phrase) may still be extractable from the app’s local storage.
If you have neither — no phrase and no working install — there is unfortunately nothing to recover from, and no service can help. We’ll always tell you that honestly.
How we recover a Jaxx wallet
Jaxx used a standard 12-word mnemonic to derive its keys, which is what makes recovery possible when the phrase is nearly right. If you have most of the phrase — say ten or eleven of the twelve words, or all twelve but unsure of the order — we reconstruct the rest by testing valid combinations against your known address until the wallet derives exactly. If you have a written phrase with a misread word (a common 0/O or handwriting slip), we correct it. And if you still have the device but not the written phrase, we can often extract the wallet data from the installed app.
Recovering from the app itself
Because Jaxx stored the wallet locally, a still-installed copy is a genuine asset. The app kept its seed data on the device (historically with weaker protection than modern wallets), so if your old computer or phone still has Jaxx on it, don’t wipe it. We can work from the app’s stored data to recover the underlying phrase and move your funds to a modern wallet — even if you never wrote the phrase down.
Move to a supported wallet once recovered
Because Jaxx is discontinued and had known security criticisms over the years, the right end state isn’t to keep using it — it’s to recover the phrase and then move your coins into a current, well-supported wallet (a hardware wallet is ideal). Once we’ve recovered access, restoring the 12 words into a modern wallet takes minutes, and you’re off the abandoned software for good.
What Jaxx was, briefly
Jaxx was launched in 2016 by Decentral, the company founded by Ethereum co-founder Anthony Di Iorio, and quickly became a go-to multi-currency wallet for people who wanted Bitcoin, Ethereum and dozens of other coins in one place. It was later rebuilt and rebranded as Jaxx Liberty. In 2021 the wallet was wound down, with users pointed toward other software. That end-of-life is the root of most of today’s lockouts: the app is hard to run on modern systems, there’s no support desk to email, and the only thing that reliably survives is the 12-word phrase you were given at setup.
A note on Jaxx security
Jaxx drew criticism over the years for how it stored wallet data locally — early versions kept the seed with relatively weak protection, which security researchers demonstrated could be extracted from a device. For you, that history cuts two ways. It’s a good reason not to keep funds in Jaxx today. But it’s also why a recovery from an existing install is often feasible: the same local storage that was a security weakness is where we can recover your phrase when you no longer have it written down. Either way, the goal is to get your coins out of Jaxx and into something modern.
What we can’t do
If you have no backup phrase and no device with a working Jaxx install, the wallet can’t be recovered by anyone — there is simply no secret left to work from. If you only have a public address, that’s not recoverable either. And be very wary of anyone claiming they can “reset” a Jaxx wallet to get your coins back without your phrase; that’s not how it works, and it’s a common scam pitch. We never ask for payment upfront.
Frequently asked questions
Can you recover a Jaxx wallet without the 12-word phrase?
Only if you still have the original device with Jaxx installed — the wallet data may be extractable from the app. With neither the phrase nor a working install, no one can recover it.
I have most of my Jaxx backup phrase — can you complete it?
Yes. If you have ten or eleven of the twelve words, or all twelve in an uncertain order, we reconstruct the correct phrase by testing combinations against your known address.
Does resetting my Jaxx password recover my coins?
No. The password only locks the local app on your device. Your coins are tied to the 12-word phrase — resetting without it can actually lose you access. The phrase is the only real backup.
My old phone still has Jaxx on it — is that useful?
Very. Don’t wipe it. Jaxx stored the wallet locally, so we can often extract the phrase from the installed app and move your funds to a modern wallet.
How much does Jaxx recovery cost?
Success-based: a percentage of the recovered value only if we succeed, and nothing upfront.
Locked out of a Jaxx wallet?
Tell us what you have — a partial phrase, or a device with Jaxx still installed — and we’ll assess it honestly within 24 hours. You pay only on success.